EGIA 'Cracking the Code' Show: Must-Know Tips for CSRs This Summer

Tips on how busy Customer Service Representatives can stay on top of things and ensure potential customers and sales don't slip through the cracks. The summer rush doesn't just mean busier techs and salespeople — it means CSR's will be inundated with phone calls and emails. How can they stay on top of things while ensuring potential customers and sales don't slip through the cracks?