Jan 09, 2017
Service management software is one of the most important tools a contractor can put in place at his or her company. It helps “where the rubber meets the road” - when all the efforts of the office staff come together with the efforts of the field teams in the service of the company’s customers.
Here’s a look at some of the latest service management software that can help increase a contracting company’s productivity and professionalism and help contractors provide more value than ever to their customers.
Create Customizable Portals
The FMAnywhere service management web portal from Data-Basics is a customizable tool designed to provide a secure and easy way for customers to submit a new service request, review past service requests and invoices, accept a quote, and more. Data-Basics says FMAnywhere allows customers to act as their own project managers with reporting that includes more than 35 analytics, data storage, and 24/7 on-demand access to their service histories. The software also incorporates a variety of automated features to help HVAC businesses handle increasing service volume.