Panasonic and IBM Join Forces to Develop Cognitive Personal Concierge Solutions with Watson
Jan 08, 2017
On January 5, 2017, Panasonic and IBM announced their work together on a digital concierge service to enhance consumer experiences and expectations while traveling.
The empowered consumer expects a seamless, easy and personalized travel experience. A hotel’s digital capabilities and amenities can impact a traveler’s decision about where they book a stay. Panasonic and IBM introduce a creative and immersive experience that not only benefits the consumer, but also allows hotels to upgrade traveler experiences in the very competitive hospitality market.
The Panasonic Digital Concierge applies Watson and IBM Cloud to a digital mirror designed for hotels and other hospitality industry customers. Using the digital mirror, hotel guests can have a spoken dialog with Panasonic’s Digital Concierge to quickly obtain a host of information about the hotel and its services, entertainment and shopping opportunities, transportation, weather, and other topics related to their stay.