4 JAN 2017
As your teams continue to make their endless winter service calls, it’s essential to have a nearly flawless dispatching protocol. An excellent dispatching methodology gives your service teams the confidence and organization that help reduce their daily stress. And, your customers will get their HVAC systems serviced on time, every time.
Let’s establish that your service dispatching software is as up-to-date as it can be. After that, the efficiency of your dispatching comes down to the people, or the single person, who works the dispatching desk.
Ted Lenzora, service team leader of service sales for Sierra Air, Reno, Nev., used one word to define a great dispatcher: ”strong.”