HVAC Technical Skill vs. Technician on a Smart Phone

Twenty years ago, I was balancing a newly renovated HVAC system. The homeowner had called in Sears to repair their refrigerator and I was fascinated by what I saw. The service tech whipped out a laptop computer, typed in the model number, and his computer told him how to fix the refrigerator. Let’s take a look at this technician, was he a wimp, or a stud?
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